ServiceNow incident management that doesn’t eliminate low value issues in the Service Desk skews metrics, slows service restoration, and causes support teams to lose confidence in both the data and the process. Your ServiceNow incident management process should be based on the creation of intelligent incidents, where all relevant data is automatically consolidated onto a single incident for speedy resolution.
Evanios will cut through the noise, score actionable events, reduce MTTR and improve your customer experience while reducing costs
Combining event and metric data from all sources, Evanios correlates multiple disparate events into a single correlated incident, automates root cause analysis, predicts future events and generates actionable IT Operations Analytics that enable your team to visualize both actual and predicted impact.