ServiceNow Incident Management Integration

Correlate multiple events into a single, enriched ticket. Automate incident creation and resolution.

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ServiceNow incident management that doesn’t eliminate low value issues in the Service Desk skews metrics, slows service restoration, and causes support teams to lose confidence in both the data and the process. Your ServiceNow incident management process should be based on the creation of intelligent incidents, where all relevant data is automatically consolidated onto a single incident for speedy resolution.

Evanios will cut through the noise, score actionable events, reduce MTTR and improve your customer experience while reducing costs

Combining event and metric data from all sources, Evanios correlates multiple disparate events into a single correlated incident, automates root cause analysis, predicts future events and generates actionable IT Operations Analytics that enable your team to visualize both actual and predicted impact.

Advanced event correlation

Evanios enables multiple types of correlation to consolidate multiple events into single, more meaningful incidents. Events can be consolidated based on their content, CMDB relationship data, preconfigured logic, and machine learning algorithms.

Automated incident creation and remediation

Built natively on the ServiceNow platform, Evanios can easily trigger automated remediation through seamless integration with ServiceNow incident management, problem, change management and orchestration.

Root cause analysis

Automating the detective work normally associated with incident resolution improves efficiency while saving valuable resources. Evanios root cause algorithms will automatically identify why failures occurred and present transparent conclusions (ranked by strength) in an easy to understand format with comprehensive details.

 

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What people are saying

“We have the challenge of making sure that we become much more proactive. AI and the capabilities of Evanios are absolutely critical.”

Eveline Oehrlich
Vice President and Research Director, Forrester

“The Evanios approach is to fully integrate event management, automated incident resolution, predictive analytics and monitoring directly into a unified workflow. The result is an intuitive and seamless model that enables IT organizations to move past the arbitrary separation between event and incident management and instead focus on the management of services from a business value perspective.”

Charles Araujo
Analyst, Intellyx

“Working in the event management space for well over a decade, I can honestly say that I have never had a product integration go so smoothly and perform exactly as expected.  The Evanios integrations and event management products have been the absolute best products I’ve encountered and a pleasure to use.”

Steele Smith
Senior Systems Engineer, Cox Enterprises

“With Evanios’ integrated ServiceNow solution we’ve made more significant process than ever before.”

Tony Taylor
Sr. Director Infrastructure & Security, Land O’Lakes

“Evanios filters, de-duplicates and correlates events so well that we are seeing exactly what we hoped for: reduced incidents, fewer tickets, better routing and far greater accuracy resulting in much better response rates.”

John Bitzer
Global Service Management Tools, AstraZeneca

Event prediction

Leading indicators predict future events, enabling operators to take proactive action to avoid incidents.

Extensible machine learning

Supervised and unsupervised learning powers automated event reduction and ServiceNow incident management.

Learn more about your ServiceNow system and its applications from Evanios. We gladly provide full demonstrations and proof of concept for qualified customers.
 
 
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